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Refund policy

 

LQE Electronics Returns and Refund Policy

Thank you for choosing LQE-Electronics! We want you to be completely satisfied with your purchase. Please review our Returns and Refund Policy below:

Eligibility for Returns and Refunds:

  • Returns: You may return most new, unopened items within 30 days of delivery for a full refund.
  • Refunds: Refunds will be issued to the original payment method.
  • Exceptions:
    • Items marked as "final sale" or "non-returnable" are not eligible for returns or refunds.
    • Items that are damaged or used beyond normal inspection are not eligible for returns or refunds.
    • Software products, once downloaded or activated, are not eligible for returns or refunds.
    • Custom orders are not eligible for returns or refunds.

Return Process:

  1. Contact Us: Please contact our customer support team at [email protected] or [phone number] to initiate a return.
  2. Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
  3. Packaging: Please repackage the item securely in its original packaging, including all accessories and documentation.
  4. Shipping: You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
  5. Tracking: Please keep the tracking information of your return shipment for your records.

Refunds:

  • Once your returned item is received and inspected, we will process your refund within 7 business days.
  • Refunds will be credited to the original payment method.
  • Please allow 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately.
  • We will arrange for a replacement or issue a full refund, depending on your preference.

Shipping Errors:

  • If you receive an incorrect item, please contact our customer support team immediately.
  • We will arrange for the correct item to be shipped to you and will cover the cost of return shipping for the incorrect item.

Questions:

If you have any questions about our Returns and Refund Policy, please do not hesitate to contact our customer support team. We are always happy to help.

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